Does a subscription include a player?
Not necessarily. Players are third-party software and may have separate licenses. The final plan page will state exactly what is included.
Can you guarantee no buffering?
No. Playback depends on several systems outside any single provider's control. The help center explains how to diagnose the cause.
How many devices can I use?
Installation on multiple devices and simultaneous playback are different. The exact simultaneous connection limit will be shown per plan.
Is activation instant?
No instant-delivery promise is made. Confirm the current fulfillment expectation with support before ordering.
Is every source available in 4K or 8K?
No blanket quality claim is made. Resolution depends on the particular source, device, player, network, and current availability.
Is a VPN required?
Not for basic player operation. Customers should make their own privacy and security decisions; a VPN is not a guaranteed performance fix.
What is the refund policy?
Refund requests must be submitted within seven calendar days of the initial purchase. Eligibility, exclusions, and processing steps will be stated before checkout; this is a request window, not an unconditional guarantee.